Bagadoo & Co. Return/Refund Policy

Digital Sewing Patterns Custom & Made-to-Order Bags

• Custom bags are non-refundable and non-returnable.
• Each item is handmade to your specifications, so we cannot accept returns or cancellations once work has begun.
• We will email all Custom purchases before beginning to verify fabric selections.

Ready-to-Ship Bags

• If you receive a ready-to-ship bag and it arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue.
• Approved returns must be shipped back in unused condition within 14 days of approval.
• Buyers are responsible for return shipping costs.

Exchanges

• Exchanges are only offered for ready-to-ship items if the item is defective.
• We do not accept exchanges on custom or digital items.

Questions?

If you have any questions before purchase, please reach out via our Contact Page — we’ll be happy to help.